Terms & Conditions

Thank you for taking the time to read through our Terms & Conditions.

Your purchase or use of our products and/or services implies that you have read and accepted these Terms & Conditions. Also, read the product descriptions and requirements before you purchase any product.

You should carefully read the following Terms & Conditions. If you have any questions or concerns, feel free to contact us.

Prices & Taxes

Prices shown without VAT unless explicitly stated otherwise.

To comply with the tax regulations of the European Union, a UE resident or a business located therein who did not provide a valid VIES-registered VAT number during the subscription process, VAT will be charged at the standard rate applicable in the EU member state in which resides/is located. Residents in Portugal and Portuguese businesses will always be charged 23% VAT.

We remit the VAT payment we collect to your government through the Mini One Stop Shop (MOSS) mechanism instituted by the EU.

Cooling-off Period & Refunds Policy

In compliance to EU directives, you are entitled to a cooling-off period of 14 days. If within those 14 calendar days you have not used our services, you have not downloaded our software and have not requested software support, you are eligible for a full refund of your purchase, no questions asked.

However, if you have already downloaded our software and/or already made use of our support services you are not eligible for a refund.

Documentation Copyright

Our User Guides are the exclusive copyright of KreativeLizard. You may not reproduce or redistribute our User Guides, nor post them on any website or other file-sharing mechanisms.

Software License

All of our PHP and HTML source code is released under the GNU General Public License (GPL) to ensure it is 100% compatible with Joomla!

Limited Usage Granted

You have the right to use our products on as many concurrent sites as your permissions provide for. The products can be used as long as the usage complies with the rest of the Terms & Conditions.


You can make any necessary modifications to our products to suit your purposes. It is not permitted to change or remove the copyright information in the source code.


There is no download limit during the subscription period. Download of your subscribed version is only available during the term of the active subscription. You will no longer be able to download once your subscription has expired.

Privacy Policy

We are committed to protecting your privacy. When you make a purchase from us, we receive some personal information about you from the payment gateway, including your name, email address, and country of residence. We do not receive any financial information other than the price you paid. We retain this information securely for a limited time for the sole purpose of resolving any queries that may arise in connection with your purchase. We will never use this information for any other purpose. We will never send you unsolicited emails of any kind. We will never sell or disclose your personal information to any third party unless compelled to do so by law.


Our products are provided "as is" with no expressed or implied warranty of any kind. We do not guarantee that they will function as you wish or in all environments. In no event shall we be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.


All products are always designed for the latest version of Joomla! on the release of our product, but we can give no guarantee that the product will run either with previous versions or future versions of Joomla!


We offer support as a part of your purchase during your subscription period. Continuation of support may be obtained by renewing the subscription. We support guidance for installation issues, assistance with available features and configurations, providing patches for valid bugs whenever possible and assistance for small style changes.

For technical issues, we try our best to respond within 24 hours. Sales & Billing issues will be handled within 12 hours. Support is provided through our ticket system.